#nwsa-root{position:fixed;right:22px;bottom:22px;z-index:99990;font-family:Arial,sans-serif}
.nwsa-avatar{width:72px;height:72px;border:0;border-radius:24px;background:linear-gradient(145deg,#1e6fe8,#124fae);box-shadow:0 12px 30px rgba(0,0,0,.24);cursor:pointer;position:relative;display:flex;align-items:center;justify-content:center;animation:nwsaPulse 2.4s infinite}
.nwsa-face{font-size:38px;line-height:1}.nwsa-badge{position:absolute;right:-3px;top:-5px;background:#e53935;color:#fff;border-radius:999px;min-width:23px;height:23px;line-height:23px;font-size:12px;font-weight:700}
.nwsa-panel{position:absolute;right:0;bottom:86px;width:360px;max-width:calc(100vw - 28px);background:#fff;border-radius:18px;box-shadow:0 18px 60px rgba(0,0,0,.25);overflow:hidden;border:1px solid #e7eaf0}
.nwsa-head{padding:15px 16px;background:#163f79;color:#fff;display:flex;align-items:center;justify-content:space-between}.nwsa-head small{display:block;opacity:.85;margin-top:3px}.nwsa-close{border:0;background:transparent;color:#fff;font-size:28px;cursor:pointer}
.nwsa-body{padding:14px;max-height:360px;overflow:auto;background:#f7f9fc}.nwsa-message{padding:10px 12px;border-radius:13px;margin:8px 0;font-size:14px;line-height:1.4}.nwsa-bot{background:#fff;border:1px solid #e2e6ee}.nwsa-user{background:#dbe9ff;margin-left:35px}
.nwsa-steps{margin-top:12px;display:grid;gap:7px}.nwsa-step{display:flex;align-items:center;gap:9px;color:#687184;font-size:13px}.nwsa-step span{width:25px;height:25px;border-radius:50%;background:#e8ecf3;display:inline-flex;align-items:center;justify-content:center;font-weight:700}.nwsa-step.is-active{color:#163f79}.nwsa-step.is-active span{background:#163f79;color:#fff}.nwsa-step.is-done span{background:#1b8b55;color:#fff}
.nwsa-actions{display:flex;gap:8px;padding:12px 14px;border-top:1px solid #e7eaf0}.nwsa-actions a{flex:1;text-align:center;text-decoration:none!important;padding:10px;border-radius:10px;font-weight:700;font-size:13px}.nwsa-primary{background:#163f79;color:#fff!important}.nwsa-secondary{background:#eef2f7;color:#26364d!important}
.nwsa-chat{display:flex;padding:0 14px 14px;gap:8px}.nwsa-chat input{flex:1;min-width:0;border:1px solid #ccd3df;border-radius:10px;padding:10px;font-size:14px}.nwsa-chat button{border:0;border-radius:10px;background:#163f79;color:#fff;padding:0 15px;font-weight:700;cursor:pointer}
@keyframes nwsaPulse{0%,100%{transform:scale(1)}50%{transform:scale(1.06)}}
@media(max-width:600px){#nwsa-root{right:12px;bottom:12px}.nwsa-panel{right:0;bottom:80px;width:min(360px,calc(100vw - 24px))}.nwsa-avatar{width:64px;height:64px;border-radius:20px}.nwsa-face{font-size:33px}}
@media(prefers-reduced-motion:reduce){.nwsa-avatar{animation:none}}
.nwsa-head-actions{display:flex;align-items:center;gap:4px}.nwsa-sound{border:0;background:rgba(255,255,255,.12);color:#fff;width:36px;height:36px;border-radius:10px;font-size:17px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.nwsa-sound:hover{background:rgba(255,255,255,.2)}.nwsa-sound:disabled{opacity:.45;cursor:not-allowed}.nwsa-sound:focus-visible,.nwsa-close:focus-visible,.nwsa-avatar:focus-visible{outline:3px solid rgba(255,255,255,.8);outline-offset:2px}